Privacy Policy

Effective Date: October 13, 2025

Welcome to Critters, Reptiles & Exotics ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://www.crittersreptilesandexotics.com, interact with us online, or visit our physical store.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information — Name, email address, phone number (e.g., when you fill out contact forms or book a party).

  • Billing Information — If you purchase products or services, payment processing is handled through secure third-party vendors (e.g., Square, Stripe).

  • Website Usage Data — IP address, browser type, referring pages, and usage behavior through cookies and analytics tools (e.g., Google Analytics).

  • Social Media Interactions — If you engage with us on platforms like Facebook, Instagram, or TikTok, we may collect publicly available profile information.

  • Photos/Video — With your consent, we may collect or share media taken during in-store events like birthday parties or Junior Zookeeper programs.

2. How We Use Your Information

We use the collected data to:

  • Respond to inquiries or customer service requests

  • Send event confirmations or product availability updates

  • Process transactions and fulfill orders

  • Improve our website functionality and customer experience

  • Send promotional offers or newsletters (only if you've opted in)

  • Monitor website traffic and trends using analytics tools

  • Comply with legal obligations

3. Cookies and Tracking Tools

We use cookies and similar technologies to track how users interact with our website. These help us:

  • Remember your preferences

  • Measure website performance

  • Deliver targeted advertisements via platforms like Google and Facebook

You can choose to disable cookies through your browser settings, though some features of our site may not function properly.

4. How We Share Your Information

We do not sell your personal data. We may share your information only with:

  • Service Providers who help us operate our business (e.g., payment processors, email services)

  • Law enforcement or government agencies if required by law

  • Marketing platforms for retargeting or analytics (e.g., Meta, Google Ads) — only aggregated or anonymized data when possible

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications at any time

  • Withdraw consent for data collection where applicable

To exercise any of these rights, please contact us at team@crepets.com.

6. Children's Privacy

While our store is family-friendly and welcomes children with their families, our website is not intended for children under 13 without parental consent. We do not knowingly collect personal data from minors without verifiable parental permission. If you believe we’ve collected data from a child, please contact us to request deletion.

7. Security

We take reasonable administrative, technical, and physical precautions to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our site may contain links to external websites or services we do not control. This policy does not apply to those sites, and we are not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Critters, Reptiles & Exotics
904 N. East Street
Frederick, Maryland 21701
Team@crepets.com
240-656-1240